Privacy Policy

Overview

At Masaar Global Trading & Services W.L.L. (“Masaar,” “we,” “us,” or “our”), protecting your privacy is more than a legal requirement — it’s part of our commitment to you.

We operate in full compliance with Qatar’s eCommerce Law and in alignment with the National Standards for Secure and Ethical eCommerce.

This policy explains:

The types of personal and technical information we collect.
How and why, we use your information.
The rights you have over your data.

How we protect and secure it.

Whether you’re browsing, shopping, or contacting us, we want you to feel confident that your information is handled with transparency, respect, and security.

Information We Collect

We collect only the information necessary to provide a secure, smooth, and personalized experience. This may include:

Information you provide directly: name, email, phone number, billing/shipping address, order details, and any details you share via forms or customer service.
Information collected automatically: IP address, device and browser type, operating system, pages visited, time spent on site, navigation patterns, and essential cookies for security and session management.

When do we collect information?

We collect your information when you:

Register an account on our website or app.
Place an order or make a purchase.
Subscribe to our newsletter or marketing communications.
Fill out a form, request support, or contact us.
Browse our site, which triggers automatic technical data collection for security and performance.

How do we use your information?

We use your personal information to:

Process and fulfil your orders.
Manage your account and provide customer support.
Send order confirmations, updates, and important service notices.
Personalize your shopping experience and improve our website.
Prevent fraud, enhance security, and comply with legal requirements.
Communicate promotions or offers (only if you’ve opted in)

How We Protect Your Information

Proactive Security Monitoring: Our website is regularly scanned for security vulnerabilities and potential threats to ensure your visit is safe and secure.
Restricted Access: Your personal information is stored on secure networks, accessible only to authorized personnel with special access rights who are bound by strict confidentiality obligations.
Data Encryption: All sensitive information, including payment details, is encrypted using Secure Socket Layer (SSL) technology during transmission.
Multi-Layer Safeguards: Additional security measures are applied whenever you place an order, submit information, or access your account.

Can I Cancel or Delete My Account?

Yes. You have the right to cancel or permanently delete your account, along with any personal information we hold about you.

To request account deletion, please contact our support team at:
+974 3127 5151
support@masaarstore.com

Do We Use Cookies?

1. Essential Cookies (Always Active)

These are required for our website to function and cannot be disabled in our systems. They are typically set in response to actions you take, such as:

Keeping your session secure.
Remembering and processing items in your shopping cart.
Maintaining your account login status.
Saving your language and site preferences.

According to Qatar’s eCommerce Law and the National Standards for Secure and Ethical eCommerce, these essential cookies do not require user consent.

Cookie Name	Purpose	Duration	Type
form_key	Protects forms against CSRF attacks (security feature)	Session	HTTP, Lax
PHPSESSID	Identifies the user session uniquely across page loads	Session	HTTP, Lax
mage-cache-sessid	Facilitates page caching per session for performance	Session	HTTP, Strict
private_content_version	Controls visibility of private content (wishlist, account info, etc.)	~1 year	HTTP, Lax
section_data_ids	Tracks dynamic block updates (cart, wishlist, customer status)	Session	HTTP, Strict
X-Magento-Vary	Helps serve personalized content to logged-in users	Session	HTTP, Lax

2. Non-Essential Cookies (Require Consent)

We do not use advertising or analytics cookies without your consent. If such cookies are introduced in the future, you will be clearly informed and given the choice to accept or reject them.

3. How We Use Cookies

To process orders and remember items in your cart.
To understand and save your preferences for future visits.
To compile aggregated data on site traffic and interactions, helping us improve our services.
To work with trusted third parties who track this information on our behalf (with your consent where required).

4. Managing Cookies

You can set your browser to warn you each time a cookie is sent, or disable cookies entirely through your browser settings. The process varies by browser—check your browser’s Help menu for instructions.

Please note: If you disable cookies, some features may not work as intended. You can still place orders, but your experience may be less personalized.

Third-Party Disclosure

Service Providers: We may share information with trusted partners who help us operate our website, process payments, deliver orders, or provide customer support—provided they agree to keep your information secure and confidential.
Legal Compliance: We may disclose information if required to comply with applicable laws, enforce our policies, or protect the rights, property, or safety of Masaar, our customers, or others.
Non-Personal Data: We may share non-identifiable visitor information with third parties for purposes such as analytics, marketing, or improving our services.

Third-Party Links

From time to time, our website may feature links to third-party products, services, or websites. These external sites operate under their own privacy policies, and we are not responsible for their content, activities, or data practices.

Fair Information Practices

Notify affected users via email and on-site notification within 7 business days of discovering the breach.

Contacting Us

+974 3127 5151
support@masaarstore.com
Masaar Global Trading & Services W.L.L., Qatar
Building No. 17 Street No. 840 Zone, 24 Al Rawabi St, Doha