Terms and Conditions

Introduction

This website is operated by Masaar Store. Throughout the site, the terms “we”, “us”, and “our” refer to Masaar Store. Masaar Store offers this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site without limitation, including but not limited to visitors, browsers, vendors, customers, merchants, and content contributors.

We strongly recommend that you read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you must not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these terms.

Any new features, tools, or services added to the existing store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for any modifications. Continued use of or access to the website following the posting of changes constitutes your acceptance of those changes.

Section 1. General Use Guidelines

1.1. All policies, guidelines, and conditions outlined in our Help Center, FAQ, and other referenced pages are deemed an extension of and fully integrated into these Terms of Service.

1.2. Masaar Store reserves the right to decline service to any individual, business, or entity, at any time, and for any reason, provided such refusal is in accordance with applicable laws and regulations. Where possible, we will provide a reason for the refusal, unless prohibited by law or for security-related matters.

1.3. You acknowledge that certain content you transmit through our platform (excluding sensitive payment information) may be transferred unencrypted across various networks and may be subject to technical formatting or transformation to meet the requirements of connecting systems. Payment information, including credit card details, is always encrypted and transmitted securely in accordance with best practices and compliance standards.

1.4. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services, the use of our Services, or access to our Services—or any interaction on the website through which the Services are provided—without express written authorization from Masaar Store.

1.5. The section titles used throughout this agreement are provided for reference only and shall not be used to interpret or limit the scope of any provision within these Terms.

Section 2. Modifications to the Service and Prices

3.1. All product prices listed on Masaar Store are subject to change without prior notice. However, any price changes will not apply to confirmed orders that have already been placed and acknowledged by our system.

3.2. We reserve the right to modify, suspend, or discontinue any aspect of our Services—including product offerings, features, or content—at any time, with or without notice. We shall not be liable to you or any third party for such modifications or interruptions.

3.3. Masaar Store reserves the right to define limitations on the quantity of products or services available for purchase per individual, household, or order. These limits, if applicable, will be clearly communicated before the customer proceeds to checkout.

3.4. We also reserve the right to change or cancel any order in accordance with applicable laws. In such cases, the customer will be promptly informed of the modification or cancellation, along with the reason when required.

Section 3. Online Store

2.1. By accepting these Terms of Service, you confirm that you are at least the age of legal majority in your country or region of residence. If you are under the legal age, you affirm that you have obtained consent from a parent or legal guardian to access and use this website on your behalf, including placing orders and providing personal information.

2.2. You agree not to use any of our products or services for any unlawful or unauthorized purposes. You must comply with all applicable local, national, and international laws and regulations—including, without limitation, those governing copyright, data protection, trade, and consumer protection.

2.3. You are strictly prohibited from transmitting any worms, viruses, malware, or any other code or content of a destructive or malicious nature through the site or during any interaction with our systems or services.

2.4. Any breach of these Terms—including misuse of the platform, violation of laws, or engaging in prohibited behavior—may result in immediate suspension or termination of your access to Masaar Store’s services without prior notice.

Section 4. Products or Services

4.1. Some products or services offered by Masaar Store may be available exclusively online. These items may be limited in quantity and are eligible for return or exchange only in accordance with our published Return Policy.

4.2. We make every effort to display product images, descriptions, and colors on our website as accurately as possible. However, we cannot guarantee that your device’s display will reflect colors with complete accuracy. Image variations may occur due to screen settings and lighting.

4.3. We reserve the right—but are not obligated—to limit the sale of our products or services to any individual, region, or jurisdiction. This may be exercised on a case-by-case basis. We also reserve the right to restrict product or service quantities and to adjust product descriptions or pricing at our sole discretion, at any time and without prior notice. Furthermore, we may discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited by law.

4.4. Masaar Store does not guarantee that the quality, specifications, or functionality of any product or service supplied through our platform will meet your personal expectations or individual use-case. Responsibility for product claims rests with the original manufacturer or supplier.

Section 5. Account Information

5.1. You agree to provide accurate, complete, and up-to-date information when creating an account or making a purchase through Masaar Store. This includes your full name, billing and shipping addresses, contact details, and any necessary payment information. You are responsible for promptly updating your account details—such as email address or payment method—so we can process your transactions smoothly and contact you if required.

5.2. All personal information submitted through our website is handled in accordance with our [Privacy Policy]. By using our platform, you consent to the collection, storage, and use of your data as described therein.

Section 6. Optional Tools

We may provide access to third-party tools which we do not monitor or control. Your use of optional tools offered through the site is entirely at your own risk and discretion.

Section 7. Third Party Links

7.1. Some content, products, or services made available through the Masaar Store website may include materials provided by third parties. These may appear as embedded features, banners, or external links.

7.2. Third-party links on our website may direct you to external websites or platforms that are not affiliated with, owned by, or controlled by Masaar Store. We are not responsible for reviewing or verifying the content, accuracy, or reliability of information on these third-party websites. We make no warranties and assume no liability for any third-party materials, services, websites, or transactions conducted outside our platform.

However, Masaar Store is committed to maintaining the integrity and security of our own platform. We ensure that all internal services, data, and customer information are protected using modern cybersecurity standards to safeguard against threats, intrusions, or unauthorized access.

7.3. We are not liable for any loss, damage, or inconvenience arising from the purchase, use, or interaction with products, services, or content accessed via third-party websites. We strongly encourage you to review the terms, privacy policies, and return/refund practices of any third-party provider before initiating a transaction. Any complaints, claims, or concerns regarding third-party offerings must be directed to the respective third-party provider.

Section 8. User Comments, Feedback, and Other Submissions

8.1. If you send us submissions—whether in response to a request (such as contest entries) or voluntarily (such as creative ideas, feedback, proposals, or suggestions)—you agree that Masaar Store may use, edit, reproduce, publish, translate, or distribute such content in any medium, at any time, without restriction and without obligation to you. We are under no obligation to:

Treat your submissions as confidential,
Compensate you for your submissions, or
Respond to any submission.

8.2. While we reserve the right (but are not obligated) to monitor, edit, or remove content that we deem, in our sole discretion, to be unlawful, offensive, defamatory, threatening, libelous, obscene, or otherwise inappropriate—or that violates intellectual property rights or these Terms—we do not guarantee such moderation will occur.

8.3. By submitting content, you affirm that:

Your comments do not violate the rights of any third party, including copyright, trademark, privacy, or personal or proprietary rights.
Your submissions are not libelous, abusive, harassing, obscene, or unlawful.
Your submissions do not contain malware, viruses, or harmful code that could interfere with the functionality or security of this site or related systems.

You must not use a false identity or impersonate others when submitting content. You are solely responsible for the accuracy, legality, and consequences of the comments or content you submit. Masaar Store disclaims any responsibility or liability for user-submitted content, whether posted by you or any third party.

Section 9. Prohibited Uses

You are strictly prohibited from using the Masaar Store website or its content for any unlawful or unauthorized purpose. This includes, but is not limited to:

(a) Violating any local, national, or international laws or regulations;
(b) Soliciting others to engage in illegal activities;
(c) Infringing upon or violating our intellectual property rights or the intellectual property rights of others;
(d) Engaging in abusive, harassing, discriminatory, or threatening behavior;
(e) Uploading or transmitting viruses, malware, or any malicious or harmful code;
(f) Collecting or tracking the personal information of others without consent;
(g) Spamming, phishing, pretexting, or using the site for fraudulent purposes;
(h) Interfering with or circumventing the security features of the site or any related systems.

Violation of any of these prohibited uses may result in the immediate termination of your access to our Services and could lead to legal action where applicable.

Section 10. Indemnification

You agree to indemnify, defend, and hold harmless Masaar Store, its subsidiaries, affiliates, partners, officers, directors, employees, contractors, licensors, service providers, and agents from and against any claim, demand, loss, liability, or expense—including reasonable legal fees—arising out of or related to:

Your breach of these Terms of Service,
Your violation of any applicable law or the rights of a third party, or
Your misuse of this website, its services, or any content provided.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the website.

Section 11. Severability

11.1. If any provision of these Terms of Service is found to be unlawful, void, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted. The unenforceable portion shall be considered severed from these Terms, and such a determination shall not affect the validity or enforceability of the remaining provisions.

Section 12. Termination

12.1. Any obligations or liabilities incurred by either party prior to the termination date shall survive the termination of this agreement and remain enforceable for all applicable purposes.

12.2. These Terms of Service remain in effect unless and until terminated by either Masaar Store or you. You may terminate this agreement at any time by notifying us that you no longer wish to use our Services, or by ceasing to access our website.

12.3. If, in our sole judgment, you fail—or we reasonably suspect that you have failed—to comply with any provision of these Terms of Service, we may terminate this agreement at any time. Where applicable, and in accordance with governing law, you will be notified of the reason for termination. We also reserve the right to restrict or deny you future access to our Services or any portion thereof.

Section 13. Entire Agreement

13.1. The failure of Masaar Store to enforce or exercise any right or provision under these Terms of Service shall not be deemed a waiver of such right or provision.

13.2. These Terms of Service—along with any additional policies or operating rules posted on this website or related to the Services—constitute the complete and exclusive agreement between you and Masaar Store. They govern your use of the website and Services, and supersede any prior or contemporaneous agreements, communications, or understandings—whether oral or written—between you and us, including any earlier versions of these Terms. That said, we remain fully committed to providing our products and services as advertised.

13.3. The most current version of these Terms of Service, along with any posted policies or operating rules, represents the only legally binding agreement between you and Masaar Store. By browsing our site, placing an order, or using any of our Services, you agree to be bound by these Terms at that moment.

13.4. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Section 14. Governing Law

These Terms are governed by the laws of the State of Qatar. Any disputes shall be handled under Qatari jurisdiction.

Section 15. Changes to Terms of Service

15.1. You may review the most current version of these Terms of Service at any time on this page.

15.2. Masaar Store reserves the right, at its sole discretion, to update, modify, or replace any part of these Terms of Service by posting changes directly on our website. It is your responsibility to periodically review this page for any updates. Continued use of or access to the website and its Services after any changes have been posted constitutes your acceptance of those changes.

Contact Information

For questions about these Terms, please contact us at:
Phone/WhatsApp: +974 3127 5151
Email: support@masaarstore.com
Address: Building No. 17, Street No. 840, Zone 24, Al Rawabi St, Al Munatazah, Doha, Qatar